Privacy Policy

Last Updated: May 26, 2025

Table of Contents

1. Overview 2. Information We Collect 3. How We Use Your Information 4. Information Sharing and Disclosure 5. Data Security 6. Data Retention 7. Your Rights and Choices 8. Cookies and Tracking Technologies 9. International Data Transfers 10. Children's Privacy 11. Changes to This Policy 12. Contact Information

1. Overview

Welcome to Imago Platform™ ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service").

Key Points:

We collect only the information necessary to provide our services, we never sell your personal data, and you have control over your information at all times.

2. Information We Collect

Information You Provide to Us

  • Account Information: Name, email address, username, and password when you create an account
  • Profile Information: Additional details you choose to add to your profile
  • Content: Images, text, and other content you upload or create on our platform
  • Communications: Messages you send to us or other users through our platform
  • Payment Information: Billing details and payment method information (processed securely through third-party payment processors)

Information We Collect Automatically

  • Usage Data: How you interact with our Service, including features used and time spent
  • Device Information: Device type, operating system, browser type, and IP address
  • Log Data: Server logs including access times, pages viewed, and system activity
  • Location Data: General location information based on IP address (not precise location)

Information from Third Parties

  • Social Media: Information from social media platforms if you choose to connect them
  • Analytics Services: Aggregated usage statistics from analytics providers

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

  • • Providing, maintaining, and improving our platform
  • • Processing your requests and transactions
  • • Personalizing your experience
  • • Enabling user-to-user communications

Communication

  • • Sending you service-related notifications
  • • Responding to your inquiries and support requests
  • • Sending marketing communications (with your consent)

Safety and Security

  • • Protecting against fraud, abuse, and security threats
  • • Enforcing our terms of service
  • • Complying with legal obligations

Analytics and Improvement

  • • Analyzing usage patterns to improve our services
  • • Conducting research and development
  • • Generating aggregate statistics

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

With Your Consent

We may share information when you explicitly consent to such sharing.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud hosting and storage providers
  • Payment processing services
  • Analytics and monitoring services
  • Customer support tools

Legal Requirements

We may disclose information if required by law or in response to valid legal requests, including:

  • Court orders and subpoenas
  • Law enforcement requests
  • Protection of our rights and safety
  • Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement robust security measures to protect your personal information:

Encryption

Data is encrypted in transit and at rest using industry-standard protocols

Access Controls

Strict access controls and authentication requirements for our systems

Regular Audits

Regular security assessments and vulnerability testing

Employee Training

All staff receive privacy and security training

Incident Response

Established procedures for responding to security incidents

Important:

While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and enable two-factor authentication where available.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account Data: Retained while your account is active and for a reasonable period after deletion
  • Content: Retained according to your settings and applicable legal requirements
  • Usage Data: Typically retained for 12-24 months for analytics purposes
  • Legal Compliance: Some data may be retained longer to comply with legal obligations

7. Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

  • • Request a copy of your personal information
  • • Export your data in a portable format

Correction and Deletion

  • • Update or correct your personal information
  • • Request deletion of your account and associated data

Control and Consent

  • • Opt out of marketing communications
  • • Manage privacy settings and preferences
  • • Withdraw consent where applicable

Restriction and Objection

  • • Request restriction of processing in certain circumstances
  • • Object to certain types of data processing

To exercise these rights, please contact us using the information provided in the Contact section.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

Types of Cookies We Use

Essential Cookies

Required for basic platform functionality

Performance Cookies

Help us understand how you use our platform

Functional Cookies

Remember your preferences and settings

Marketing Cookies

Used for advertising and marketing purposes (with consent)

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. For more detailed information, please see our Cookie Policy.

9. International Data Transfers

Imago Platform™ operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions for certain jurisdictions
  • Other appropriate legal mechanisms as required

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • We will notify you of material changes via email or platform notification
  • Continued use of our Service after changes constitutes acceptance of the updated policy

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Address:

Automagicians Ltd
Morello House, 12 Leamouth Road
London, E14 0US, United Kingdom

Data Protection Officer:

dpo@imagoplatform.ai

We will respond to your inquiry within 30 days of receipt.

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